Who Are We?

 

Running a growing business can be stressful, overwhelming and demanding. No matter if your team is small or large, we assist with the tasks that help your business run smoothly from the inside-out. 

That’s why we came up with The Vieras

A Viera is a professional in areas of administrative, financial, HR and marketing solutions. Our purpose is to provide resources, strategies and support to maximize your efficiency. We take care of your needs allowing you to focus on your growth.

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 We are available around the clock and provide a lá carte services as you need them. We also work out of our own offices and create our schedules around your business needs, further accommodating your requirements.

 

Open Positions


Operations Manager

The Operations Manager position manages local scheduling across the 4 business areas within The Vieras, Finance/Bookkeeping, HR, Marketing and Office Administration. Our goal is to provide real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals. Essential Duties and Responsibilities: (Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in positions of this class.)

  • Oversees daily activities of the V Bar, responding to requests for services from V Order and schedule resources to meet those requests. This will require analysis of resources to recommend part-time, flexible and full-time employee mix for the site.

  • Interfaces with central operations management to ensure smooth coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases. communication of real-time staffing changes to network operations coordinators.

  • Enacts contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management, and participates in post-mortem analysis of problems providing input for future process improvements.

  • Approves schedules developed by call center scheduling analysts and works with local management to communicate and fill schedules and handle exceptions.

  • Reviews ongoing performance results to targets. Takes corrective measures with authorization, escalate as needed.

  • Participates in daily, weekly, monthly and annual planning process as appropriate.

  • Performs all duties and responsibilities in a timely and effective mariner in accordance with established company policies to achieve the overall objectives of this position.

  • Maintains a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

  • Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.

  • Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

  • Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

  • Communicates areas of accountability and performance expected of personnel assigned

  • Recommends salary adjustments. transfers, promotions, dismissals and training.

  • Fosters a cooperative and harmonious working climate conductive to maximize employee morale and productivity.

  • Develops individuals for future advancement.

  • Other duties as assigned.

Qualifications:

  • Technical Capacity.

  • Problem Solving/Analysis.

  • Customer/Client Focus.

  • Decision Making.

  • Project Management.

  • Communication Proficiency.

  • Teamwork Orientation.

Education & Experience:

  • Bachelor degree in statistics, operations management, business management or equivalent and 5-7 years previous operations management experience, including forecasting, scheduling and real-time operations management.

  • Experience in a production or call center environment.

  • Experience supervising, coaching and developing staff.

  • Bi-lingual in Spanish (Preferred)

  • Valid MA driver’s license and car

  • Highly self-motivated with a positive and “can do” attitude

Supervision Exercised:

This position oversees all the employees that support the business units of The Vieras.


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